Cancellation Policy

We understand the unpredictable nature of private aviation and we will work with you very closely to manage any changes and delay in your catering. In the case of partial or full cancellation, for any reason (including cancelled lights due to the inability to refuel, weather, mechanical problems etc...), non-refundable charges will be invoiced as follows: Orders cancelled 24 hours or more prior to requested delivery time will not be charged. Orders cancelled 12 - 24 hours prior to requested delivery time will be charged for all special shopping only. Orders cancelled 6 - 12 hours prior to requested delivery time will be charged for 50% of the registered order. Orders cancelled less than 6 hours prior to requested delivery time will be charged in full. All cancellations must be made in writing to inlight-order@aoclasvegas.com or SMS Cancellations by telephone will not be accepted. Any special order made for the special request of a client will be billed.

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